Frequently Asked Questions
You can find our turnaround times listed on each product page for easy access! Currently, we are operating on these turnaround times:
- Made-to-order clothing: 1-2 weeks
- Limited edition products: 1-2 weeks
- Presale items & subscription products: please refer to the individual product pages for shipping time frames
Sometimes we run into production delays and manufacturing shortages that are out of our control. If we foresee a delay in any product fulfillment we will reach out to the individuals effected via email and provide alternative solutions. We sincerely appreciate everyone’s flexibility and understanding!
Maybe! Currently, we ship to the US, Canada, Mexico, Australia & New Zealand via blissfullybookish.com.
Unfortunately, due to international tax laws, we are not set up to collect and remit taxes in the UK & EU. All UK & EU orders need to be placed via our Etsy located at: blissfullybookish.etsy.com. If you don’t see a product you’d like available on Etsy, please fill out our contact form and we will get it added for you ASAP. Through ordering on Etsy, VAT will be collected and remitted at the point of sale and you should not owe any additional VAT upon acceptance of the package.
We are sorry for any inconvenience if we aren’t able to accommodate shipping to your country.
Sometimes! There are a lot of factors for combining orders, as we have multiple locations and some products are pre-orders, but shoot us an email and we can take a look! If we are having a large sale (such as Black Friday) we usually are not able to accommodate these requests due to the volume of orders we are managing and because they interrupt our normal workflow leaving a large margin for error. We appreciate your understanding!
Our business has multiple shipping locations, but we are based out of the US.
Subscriptions and Limited Edition Items: Ship from Florida.
Made-to-Order Clothing: We partner with a printer partner to produce and ship directly to our customers. Because of this, items may come from different locations. Most of the time they ship from a location in the US. However, our printer partner has recently opened branches in Europe, the United Kingdom, Australia, and Canada. Currently, not all items are offered at all locations, but if you are international, we will try to utilize one of the international printing locations to help cut down on shipping time, taxes, and fees.
Shirts & Clothing
With the proper care, shirts can last for many years! Just please keep in mind that the original manufacturer’s care instructions don’t take into consideration the printing process.
Care Instructions for Printed Items: Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items. We recommend hanging your new shirt to dry or laying it flat to dry. If you choose to use a dryer, please dry inside out on the lowest setting as continued exposure to heat can degrade the print.
Care Instructions for Embroidered Items: Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items. We recommend hanging your new shirt to dry or laying it flat to dry. We do not recommend drying embroidered products in the dryer. Even the lowest setting may cause a little shrinkage in the item causing the embroidery to bunch up. If this happens you can turn the shirt inside out and iron against the back of the shirt or use steam to help even out the area and mitigate the effects of the dryer.
Care Instructions for Jean Jackets: To keep your jacket looking new and fresh, we recommend spot-cleaning your jacket as much as possible. If you need to wash it, we highly recommend doing a hand wash, with mild laundry detergent, inside out to protect the intricate embroidery on the back that can be damaged by abrasion. Do not use fabric softeners. To dry your jacket, lay it flat on a towel and air dry.
Care Instructions for Products with Specialty Inks: If your item has specialty ink, such as glitter ink, puff (3D) ink, or metallic ink – we suggest washing your item with care. It’s best to wash these products sparingly and only handwash them after turning the garment inside out. The less friction applied directly to the ink, the longer the item’s life – which can be many years when cared for properly. Do not apply fabric softener to the garment. When ready to dry, we recommend lying flat to dry as excessive heat can cause the ink to degrade or the garment to shrink which can break apart the ink. Do not iron directly on the ink decoration.
We’re happy to answer sizing questions and sizing can vary depending on the product! However, we always recommend reviewing the sizing chart found on the product listing page in the product images. Measurements will be far more accurate than a guess from a stranger.
To select the appropriate size, we recommend you measure yourself at your bust/chest for width and from the top of your shoulders to your hips for length. Alternatively, you are able to measure a piece of clothing that fits you well and compare it to the garment measurements on the size chart of each product.
If you are still unsure, fill out our contact form.
Most of our shirt designs are printed directly to the shirts in a process known as DTG (direct-to-garment) printing. We find that direct garment printing is one of the longest-lasting printing processes that allow for the widest range of colors on a shirt. You don’t have to worry about the design cracking or peeling with wear or washing like vinyl-based products.
For some of our limited edition products, we do utilize screen printing to be able to add effects like glitter, puff, or metallic ink.
However, you will never find vinyl on any of our clothing products.
This vinegar-like smell is totally harmless and will dissipate when the shirt is removed from the package and will completely disappear after a wash. The smell is due to the solution used to make the design ‘stick’ to the shirt via the DTG printing process.
Sometimes we are able to accommodate a faster arrival time depending on the situation. Most of our products are made-to-order, so a lot of our time we can’t adjust the time. Also, sometimes the mail system is unreliable, and we are seeing random delays in shipments without rhyme or reason. Because of this, we are unable to guarantee any delivery date, but always try to provide the most accurate estimate with the information we have.
Please understand that our product processing time listed on our product pages does NOT include the shipping time, which is additional time. We recommend if you need an item by a specific day you reach out to us via the contact us page PRIOR to submitting your order. We will be able to confirm whether the timeframe is doable or not. Submitting an order and putting a ‘due’ date in the order note section does not guarantee arrival, and may result in your order being canceled.
Absolutely! All of our pre-made designs come on a unisex tee, but we do offer a “Style Upgrades” collection with additional colors and style options. Choosing a new style may increase the price of the item, this is due to the additional wholesale cost associated with many of the additional shirt options.
If you would like to proceed with a different color/style – please purchase the appropriate “Style Upgrade” and follow the on-screen prompts to communicate what you would like. Please do not purchase the regular shirt listing and put a customization request in the order notes. We do not want to inadvertently miss your customization request in the note section of the regular listing! We will not be able to issue any replacements or refunds for orders that place customization requests in an order that does not contain one of our ‘Create Your Own’ listings.
Please understand that our designs are made with the shirt color in mind, so it may take some design changes to make it work on your requested color. We do not upcharge these customizations, but please check your email in case we need to contact you about your custom requests.
Charms & Jewelry
Our jewelry items are manufactured with allergies in mind and are lead and nickel free. The jewelry and the charms have stainless steel cores and are 18k gold plated.
Our jewelry items are manufactured to last at least 2 years and are double-plated and should be resistant to tarnishing as well as scratches. However, we always recommend treating them with care, to extend the life of the item as much as possible. Please refrain from wearing the jewelry while showering or swimming and wear them after applying any lotions or perfumes.
Our patches have an iron-on backing applied to the patch. Please keep in mind these iron-on patches are only suitable for cotton items, and if you intend to put them on a garment that contains polyester or leather, we recommend you securing it in an alternative way. You can find step-by-step instructions on how to apply them here or on the back of the card included with each patch.
Alternatively, for extra security, you can sew your patch onto your item.
You should be able to wash and dry any clothing items you apply a patch to. We recommend turning the garment inside out when washing it, as well as avoiding any heat settings in your washer or dryer to keep the adhesive from melting. The patches are designed to withstand 100 washes without an issue.
Subscription renewal times depend on the product you are subscribed to. All of our subscriptions are ‘pre-orders’ and your product will be shipping later than our normal processing times.
Bookish Charm subscriptions renew on the 14th of every month. The charms will ship within or before the 2nd week of the following month. For example, you will be charged for October’s charm set on September 14th. October’s charms will ship the 2nd week of October.
Bookish Patch subscriptions renew on the 28th of every month. The patches will ship within or before the 4th week of the following month. For example, you will be charged for October’s patch set on September 28th. October’s patchesvwill ship the 4th week of October.
Future subscriptions can be canceled at any time by logging into our subscriptions portal found at: subscriptions.blissfullybookish.com. Once you log into your account, click “Manage Subscriptions” and then “Subscriptions”. Canceling will not refund or stop orders that have already been renewed/processed, however, it will stop them from being processed in the future.
If you do not have an account, please contact us and we will send you an account invite for future subscription management!
We unfortunately are not able to refund or cancel a subscription once your order has been processed as we immediately start production on the items with our manufacturers.
To update your address or billing information you can log into our subscription portal at any time by logging into our subscriptions portal found at: subscriptions.blissfullybookish.com. Once you log into your account, click “Manage Subscriptions” and then “Subscriptions”. This will only update your address for future orders. If you’ve already received a confirmation email for a subscription order, you will need to contact us to update the address for that order.
Blissfully Bookish is not responsible for any orders that were sent to an old address due to lack of update. If you have any questions or concerns about where an order is going, please reach out and we will double-check for you without a problem!
Once an order is processed and you are charged for the item, you must contact us with any address changes. Changing the address in your account under “Subscriptions” changes it for future, unprocessed orders, but unfortunately does not change it for the one you’ve already been charged for.
As long as the shipping label has not been printed, we can update your address. Once you receive a shipping notification email, however, we cannot guarantee that we can update the address because most of the time an order ships the same day, but we will try our best!
Custom Orders, Collabs, & Wholesale
Right now, we are only accepting custom requests from other businesses. Please reach out to us via the Work With Us page.
Yes, we partner with various other shops, bloggers, YouTubers, and bookstagrammers in promotions on occasion. However, we usually do not send out free products alone. Please contact us and explain what you’re looking for and we will review your request and get back to you soon! As always, stay tuned via our Instagram for influencer searches!
Absolutely – contact us with a general idea of the product and turnaround time and we can get you a quote ASAP. Right now we are only accepting commercial commissions for artwork and do not offer wholesale products so it will be the responsibility of the inquiring business to get the item produced using our artwork.
Yes! We love to collaborate to create designs for shirts, enamel pins, and other various items! Please reach out to us via our Work With Us page and tell us a little bit more about what you are looking for.
Unfortunately, we do not do price adjustments. All discounts must be claimed at the time of checkout and cannot be retroactively applied. This includes sales, automatic discounts, and influencer codes. Thank you for your understanding!
Please contact us ASAP with the correct address. If your order hasn’t shipped, we will be able to change it. In the event it has already shipped, Blissfully Bookish is not responsible for extra shipping costs or product replacement costs, we are only able to ship to the exact address you provide us.
If the package is returned to us, we will reach out to get a corrected address and will ship to the new address at the cost of the customer. Any unclaimed returns will be absorbed back into the stock 30 days after being returned and will not be eligible for reshipment or refund.
We are sorry to hear you have to pay a fee to customs for import. This is very common when buying out of your country. We are legally required to be completely honest in our customs forms for international orders and cannot label them as a gift, less value, etc.
We are not responsible for any fees associated with customs or import. There is also no way for us to collect these fees and remit them on your behalf. We, unfortunately, have no way of knowing if you will have to pay them or what they will be as it varies so much with each order. By purchasing one of our items, the buyer resumes the responsibility for paying all applicable fees and taxes.
We do not accept cancelations because our products usually start production very quickly after receiving it. We apologize for any inconvenience this may cause.
Absolutely, please contact us and provide us with your name and order number and we will look into what went wrong. While we send you a shipping confirmation when we send them out, sometimes things happen in transit. We are happy to help!
We ask that you bring any lost mail to our attention within 90 days of the mail date. Outside of that, we cannot work to replace or reimburse your lost package. If your item was marked as delivered, but it is not there, it is the responsibility of the recipient to work with the post office for a resolution. In the event, it was misdelivered and we need to file a reimbursement claim, we must do so within 30 days of the delivery date.
Also keep in mind that USPS recycles tracking numbers and if this has happened and the tracking is no longer valid, we cannot reimburse or replace a lost item as we have no information on the package. This can occur anywhere from 30 days from the mail date and beyond.
Oh no! We are sorry this has happened. We unfortunately only have the information provided to us by the tracking. We recommend before writing us, to reach out to your local postmaster and/or your mail delivery person as they will be able to provide you with the GPS coordinates of delivery. With the GPS coordinates, we can file a claim with USPS for reimbursement if it was misdelivered which may lead to the recovery of the package. We will need a letter from USPS stating what happened to move forward and we need the issue brought to our attention within 30 days of the delivery date.
Unfortunately, if the package was removed from your property, this is a mail theft issue and we recommend filing a police report. We are unable to replace stolen merchandise.
Unfortunately, we do not keep an ongoing stock of most products, so we do not offer exchanges.
Because we do not keep an active stock of products, we do not accept returns. However, if you are unhappy with our order due to an error or quality concern please contact us and we will be happy to help.
Oh no! We strive to only produce quality products but sometimes things can slip through the cracks or be damaged in shipping. Please contact us and include photos to better help us understand what is wrong. Issues must be brought to our attention within 30 days of delivery. We appreciate your patience as we work to make it right.
We definitely want to help with any order mistakes that may occur; however, any mistakes need to be brought to our attention within 30 days of the delivery date. Unfortunately, we are not able to accept product claims outside of that time period. We ask that you closely review your product as soon as it’s delivered to ensure there are no issues. We appreciate your understanding!
Because most of our items ship very quickly or are accounted for in our manufacturing orders, we do not allow for cancelations in most instances. Please take extra care when placing an order with us as we want to ensure it is a legitimate order that you are as excited about receiving as we are creating it for you!
We do not keep an active stock of our products as they are all made-to-order or limited-run products. Therefore we do not accept merchandise returns.
Because all of our products are made-to-order or limited runs, we do not exchange products.
We want to make sure our customers are 100% satisfied with the product they receive. When creating Blissfully Bookish we vowed to only offer products of quality that we were personally satisfied with wearing and have maintained that policy since. However, sometimes small, isolated errors slip through the cracks, or something may be damaged in shipment.
All quality concerns must be brought to our attention within 30 days of receiving the product. As long as the product is within this time period (as determined by the “delivered date” via mail tracking) we will replace, reimburse you for the product, or provide a future discount. Depending on the issue and situation, we may ask you to return the merchandise.
Please direct all quality concerns to the contact us form, we will not handle order-specific customer service requests via social media channels. We request that during your initial contact, you provide us images of the concern and either your full name or order number as well so we can take care of it as quickly as possible.
We are so sorry you have not received your product! We know how frustrating that is, and want to work with you to get it resolved.
**ITEM IS STILL IN TRANSIT**
If the product has not arrived in a reasonable amount of time and is showing ‘in transit’ via tracking: Packages lost via transit will be assessed for replacement if possible, or reimbursement if we no longer have suitable stock. However, depending on the situation we may ask for patience while we work with the post office on your behalf to find the lost package or while we file an insurance claim. For insurance claims, sometimes it is required by the service to ask the recipient to fill out an IP location-locked form certifying that they have not received the product. Once the search and/or insurance claim has been completed we can move forward with the appropriate action.
We ask that you bring any lost mail to our attention within 90 days of the mail date. Outside of that, we cannot work to replace or reimburse your lost package. Also keep in mind that USPS recycles tracking numbers and if this has happened and the tracking is no longer valid, we cannot reimburse or replace a lost item as we have no information on the package. This can occur anywhere from 30 days from the mail date and beyond.
**TRACKING SHOWS DELIVERED**
If the product is shown ‘delivered’ via tracking: Unfortunately, once the tracking is marked ‘delivered’ our hands are somewhat tied on how we can help, as USPS will not help the mailer after the package has reached this status. We see the most success in having the package recipient speak to USPS locally (either their individual mail carrier or the postmaster) and request they provide them the GPS coordinates of when the package was scanned ‘delivered’. If the package was correctly delivered, the recipient will need to pursue this mail theft with their local police department. If the package was incorrectly delivered, please ask USPS to generate a letter stating this (they have a template) and submit this letter to us for reimbursement or re-shipment, this must be done within 30 days of the delivery date.
Chargebacks & Fraud Filings
If a chargeback, PayPal claim, or fraud filing on a Blissfully Bookish purchase is initiated by a customer for any reason, Blissfully Bookish reserves the right to refuse service to that customer in the future. Unfortunately, many bad people use these tactics to scam businesses out of products and money and these actions severely harm small businesses and cause great financial stress to the point of forcing some to close permanently. Chargebacks and fraud filings come with their own $20-$30 non-refundable fee as well as causing the business to lose the order value, and the item itself, additionally, enough of these cause a payment provider to no longer work with a business.
Because of the implications of these actions, once these actions are taken, Blissfully Bookish will block a customer from ordering from both our website and Etsy based on a customer’s IP address, CC info, and personal information. This ban will last indefinitely. Thank you for your understanding!