Frequently Asked Questions
Before Ordering
All of our products are hand-designed in Florida by Kathryn or created in collaboration with a small group of trusted artist partners—each one carefully overseen to ensure it aligns with our quality standards and creative vision.
Once a design is finalized, we partner with outside manufacturers and print providers to bring the product to life. Some items, like our made-to-order apparel, are produced one at a time. Others, like our hair accessories, totes, and embroidered goods, are manufactured in small batches to maintain quality and exclusivity.
After production, everything is sent back to our Florida studio, where we personally inspect, package, and prep your order with care before it ships out to its new home.
None of our products are mass-produced, and you will never find our original designs on Temu, Amazon, or similar websites. Our products are only available through our website or a small number of trusted indie bookstore partners. If you spot a knockoff or replica elsewhere, please let us know—we take counterfeiting very seriously.
Nope! We do not use generative AI in the creation of any of our products. We are firmly and passionately against the use of AI-generated art in all aspects of our work.
The majority of our designs are created in-house by Kathryn. When we collaborate with outside artists, our contracts and artist briefs make it explicitly clear that AI must not be used at any stage of the design process. In rare cases where we license design elements from reputable stock websites, we do our utmost due diligence to ensure the artwork is human-made and not AI-generated.
That said, we’re a small team of real humans—and sometimes we work with others to help bring our vision to life. While the risk is minimal, there's always a small chance something could slip through. If you ever suspect that one of our products may contain AI-generated content, please don’t hesitate to reach out via email. We take these concerns seriously and would be more than happy to look into it.
For any story-inspired product or design, we create them in accordance with the appropriate licensing agreements, permissions, or merchandise policies which depends on specific scenarios and preferences.
We work closely with authors, publishers, and their teams to ensure everything is made ethically and respectfully.
Maybe! Currently, we ship to the US, Canada, Australia, and New Zealand via blissfullybookish.com.
Unfortunately, due to international tax laws, we are not set up to collect and remit taxes in the UK. All UK orders need to be placed via our Etsy located at: blissfullybookish.etsy.com. If you don’t see a product you’d like available on Etsy, please send us an Etsy message and we will work to have it added ASAP. Through ordering on Etsy, VAT will be collected and remitted at the point of sale, and you should not owe any additional VAT upon acceptance of the package.
As of December 2024, we are no longer able to ship to European countries or Northern Ireland due to recent changes known as GPSR (General Product Safety Regulations), which require costly representation in Europe. We recommend using a mail forwarding address if you would like to continue to shop with us.
We are sorry for any inconvenience if we aren’t able to accommodate shipping to your country.
Our business has multiple shipping locations, but we are based out of the US.
In-Stock Items: Ship from Florida.
Made-to-Order Apparel: We partner with a printer partner to produce and ship directly to our customers. Because of this, items may come from different locations. Most of the time they ship from a location in the US. However, our printer partner has recently opened branches in Europe, the United Kingdom, Australia, and Canada. Currently, not all items are offered at all locations, but if you are international, we will try to utilize one of the international printing locations to help cut down on shipping time, taxes, and fees.
You can find our turnaround times listed on each product page for easy access!
We always strive to get things out ahead of schedule—ideally within just a few business days! However out posted turnaround times are currently:
Made-to-order clothing: 1–2 weeks
In-stock products: 1–2 weeks
Presale items: please refer to the individual product pages for shipping timeframes.
Occasionally, we may run into production delays or manufacturing shortages that are outside of our control. If we foresee a delay in your order, we will reach out to those affected via email and provide alternative solutions.
We sincerely appreciate everyone’s flexibility and understanding!
Clothing
With the proper care, our products can last for many years! Please note that the original manufacturer’s care labels may not reflect the extra steps needed to preserve specialty prints or embroidery, so we’ve provided detailed guidelines below:
Care Instructions for Printed Items:
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with mild detergent and like colors. Use non-chlorine bleach only when necessary. Do not use fabric softeners or dry clean.
We recommend hanging or laying flat to dry. If you choose to use a dryer, turn the garment inside out and use the lowest heat setting, as continued heat exposure can degrade the print over time.
Care Instructions for Embroidered Items:
Embroidered apparel should be washed cold, inside-out on a gentle cycle with mild detergent and like colors. Avoid fabric softeners and do not dry clean.
We recommend air drying by hanging or laying flat. We do not recommend using a dryer—even on low—as shrinkage can cause the embroidery to pucker. If this happens, turn the shirt inside out and gently iron or steam the back of the embroidery to help smooth it out.
Care Instructions for Jean Jackets:
To preserve the quality of embroidery, we recommend spot-cleaning whenever possible. If a full wash is needed, hand wash inside out with mild detergent. Do not use fabric softeners.
Lay flat on a towel to air dry—do not tumble dry.
Care Instructions for Products with Specialty Inks (Glitter, Puff, Metallic):
For items printed with specialty inks, we recommend handwashing sparingly, inside-out, in cold water. Avoid friction on the printed areas to preserve the ink. Do not use fabric softener and never iron directly on the ink.
Lay flat to air dry, as heat from dryers may cause the ink to degrade or crack.
Care Instructions for Bamboo Pajamas:
Bamboo pajamas can be machine-washed cold, ideally inside out on a normal cycle with mild detergent and like colors. Do not use fabric softeners or dry clean.
They can be tumble-dried on low heat, using the lowest setting available. We do not recommend laying these flat to dry, as bamboo is moisture-wicking and tends to retain moisture longer than other fabrics.
If you have any specific questions about a product’s care, feel free to reach out—we’re happy to help!
We’re happy to answer sizing questions—just keep in mind that sizing can vary depending on the product! As well as everyone has a specific preference on how they want a garment to fit. We always recommend checking the sizing chart found in the product images on each listing page, as measurements will always be more accurate than a guess from a stranger.
To find your best fit, we suggest:
• Measuring yourself at your bust/chest for width and from the top of your shoulders to your hips for length.
• OR measuring a favorite piece of clothing that fits you well and comparing those measurements to our size chart.
If you're still unsure after reviewing the chart, feel free to fill out our contact form and we’ll be happy to help!
Most of our shirt designs are printed using DTG (Direct-to-Garment) printing. This method allows for a wide range of colors and produces a soft, breathable design that won’t crack or peel over time like vinyl-based products. We love DTG because it creates high-quality, long-lasting prints that feel just as good as they look!
For certain limited edition products, we occasionally use screen printing—especially when incorporating specialty inks like glitter, puff, or metallic effects.
However, you will never find vinyl on any of our apparel. We’re committed to quality, and vinyl simply doesn’t meet our standards for durability or comfort.
Sometimes! Depending on the situation, we may be able to accommodate a faster arrival. However, some of our products are made-to-order, which limits our ability to expedite processing.
Additionally, please note that shipping times are separate from the product’s listed processing time, and we are currently seeing occasional delays within the postal system that are completely outside of our control. Because of this, we cannot guarantee a specific delivery date, though we always aim to give the most accurate estimates possible based on the information we have.
If you need an item by a certain date, please reach out via our Contact Us page before placing your order. We’ll do our best to let you know whether the timeline is possible.
Submitting an order with a “need by” date in the order notes does not guarantee arrival and may result in your order being canceled if we cannot meet the request.
While we used to offer customizable options, we unfortunately no longer do. As our business has grown to include licensed designs and more complex product offerings—including batch-manufactured items—it became increasingly difficult to offer customizations on an individual basis.
We’re so sorry for the disappointment and truly appreciate your understanding as we continue to evolve!
Great question! We’ve found that many fandom-inspired pajama sets on the market are made with polyester, which tends to trap heat and can be uncomfortable to sleep in.
When developing our pajama line, comfort and quality were our top priorities. That’s why we chose bamboo viscose—a premium fabric that:
• Sleeps 3 degrees cooler than cotton
• Is hypoallergenic and great for sensitive skin
• Feels buttery-soft and breathable
• Has natural stretch and doesn’t shrink in the dryer
While bamboo is more expensive to source and produce than polyester, we truly believe it’s worth the investment for better sleep, better feel, and better quality. These are the pajamas you won’t want to take off!
Hair Accessories
Our hair clips, barrettes, and combs are made from acetate, which is a plant-cellulose–based material. It is technically a type of plastic, but it’s a much higher-quality one — flexible, slightly bendy, and far more durable than rigid plastic.
If that sounds familiar, it’s because it’s the same material commonly used to make sunglasses and eyewear! That flexibility helps prevent snapping and cracking, making our hair accessories sturdier, longer-lasting, and better for everyday wear.
Yes! It’s one of the main reasons we chose to make our hair clips, barrettes, and combs from acetate. While it is a little more costly, it’s significantly more durable than the rigid plastic clips you often find at big-box retailers.
They’re made to be worn and loved regularly — not babied. Our clips can handle everyday use, and if they’re accidentally dropped, they won’t shatter into a million pieces and leave you wondering what you’re supposed to put in your hair instead.
PATCHES
Our patches come with an iron-on backing for easy application! Please note that iron-on patches are only suitable for cotton items. If you're applying them to garments made of polyester, leather, or other delicate fabrics, we recommend sewing the patch on instead for best results.
What you’ll need:
• Your patch
• The garment you want to apply it to
• An iron
• A thin fabric layer (like a pillowcase or thin towel)
Step 1: Lay your garment flat and decide where you'd like your patch to go.
Step 2: Place the patch on the desired area, design facing up. Cover the patch with your thin fabric.
Step 3: With your iron set to cotton (no steam), press firmly over the covered patch for 1–3 minutes with even pressure. Let the patch cool completely.
Step 4: Flip the garment inside out. Iron over the back of the patch through the garment to further secure the adhesive. Let it cool completely again.
Step 5: Once cool, check the edges of the patch. If needed, repeat the steps for better adhesion. For added security, you can sew the patch edges to the garment.
Garments with our patches can go through the washer and dryer, but we recommend using cool settings and air drying whenever possible to extend the life of your patch.
Alternatively, you can always sew your patch on from the start if you'd prefer maximum durability!
Wholesale & Collabs
Absolutely! We currently manage our wholesale catalog through Faire, where you can find our full collection along with minimum order information.
Please consider using our Faire Direct link—it allows us to receive 100% of the sale with 0% commission fees, which makes a huge difference for our small business.
Don’t see what you’re looking for or have something custom in mind? Just reach out to us directly—we’re always happy to chat!
Right now, we are only accepting commercial commissions from authors and other businesses. Please reach out to us via our contact us page.
Generally, because we are a small business with a small budget and receive a large volume of inquiries, we are not able to offer free products or fulfill most donation requests.
That said, we do make occasional exceptions for non-profit organizations (or other bookish businesses who are creating a donation pool) whose missions align with our values—especially those focused on literacy, education, equality, or supporting marginalized communities. If your organization falls into that category, feel free to reach out with details! While we can't guarantee participation, we’re always happy to consider opportunities that support causes close to our heart.
If we’re unable to donate, we’re usually happy to offer wholesale pricing with proof of nonprofit status.
We truly appreciate your interest in our products!
However, due to our small budget, limited staffing, and the high volume of influencer inquiries, we are not currently able to gift merchandise or coordinate influencer collaborations on a regular basis. Managing influencer partnerships takes time and follow-up that we're simply not equipped for.
That said, we do make occasional exceptions for individuals we've worked with previously or when we’re running a specific campaign or initiative. If we’re actively seeking influencer partners, we’ll post about it on our social media channels along with an application link.
Thanks so much for thinking of us—we’re honored you’d like to share our work!
AFter YOU ORDER
Unfortunately, we do not do price adjustments. All discounts must be claimed at the time of checkout and cannot be retroactively applied. This includes sales, automatic discounts, and discount codes. Thank you for your understanding!
Please contact us ASAP with the correct address. If your order hasn’t shipped, we will be able to change it. In the event it has already shipped, Blissfully Bookish is not responsible for extra shipping costs or product replacement costs, we are only able to ship to the exact address you provide us.
If the package is returned to us, we will reach out to get a corrected address and will ship to the new address at the cost of the customer. Any unclaimed returns will be absorbed back into the stock 30 days after being returned and will not be eligible for reshipment or refund.
We are sorry to hear you have to pay a fee to customs for import. This is very common when buying out of your country. We are legally required to be completely honest in our customs forms for international orders and cannot label them as a gift, less value, etc.
We are not responsible for any fees associated with customs or import. There is also no way for us to collect these fees and remit them on your behalf. We, unfortunately, have no way of knowing if you will have to pay them or what they will be as it varies so much with each order. By purchasing one of our items, the buyer resumes the responsibility for paying all applicable fees and taxes.
We’re sorry, but we do not accept order cancellations.
Each purchase is made to order or reserved from limited inventory, and due to the nature of our small business operations, we’re unable to process cancellations once an order has been placed. Please double-check your cart before checking out—and feel free to reach out with any questions prior to ordering!
AFTER DELIVERY
Absolutely, please contact us and provide us with your name and order number and we will look into what went wrong. While we send you a shipping confirmation when we send them out, sometimes things happen in transit. We are happy to help!
We ask that you bring any lost mail to our attention within 30 days of the mail date. Outside of that, we cannot work to replace or reimburse your lost package. If your item was marked as delivered, but it is not there, it is the responsibility of the recipient to work with the post office for a resolution. In the event, it was misdelivered and we need to file a reimbursement claim, we must do so within 30 days of the delivery date.
Also keep in mind that USPS recycles tracking numbers and if this has happened and the tracking is no longer valid, we cannot reimburse or replace a lost item as we have no information on the package. This can occur anywhere from 30 days from the mail date and beyond.
Depending on what you ordered, your items may ship in separate packages—and that’s totally normal!
Some of our products are made-to-order and ship directly from our print partners, while others (like hair clips, pajamas, hair bows, stickers, and totes) ship directly from us in Florida.
If your order contains a mix of made-to-order and in-stock items, they may ship separately and arrive at different times. Don’t worry—your full order is still on its way! Please reach out if you want us to review your order and let you know what's going on.
Oh no! We are sorry this has happened. We unfortunately only have the information provided to us by the tracking. We recommend before writing us, to reach out to your local postmaster and/or your mail delivery person as they will be able to provide you with the GPS coordinates of delivery. With the GPS coordinates, we can file a claim with USPS for reimbursement if it was misdelivered which may lead to the recovery of the package. We will need a letter from USPS stating what happened to move forward and we need the issue brought to our attention within 30 days of the delivery date.
Unfortunately, if the package was removed from your property, this is a mail theft issue and we recommend filing a police report. We are unable to replace stolen merchandise.
Generally, we do not offer exchanges. Many of our items are made to order or part of limited stock, which makes exchanges difficult to guarantee.
That said, we can sometimes make one-time exceptions on a case-by-case basis. Items need to be in unworn and unwashed conditions and the customer is responsible for both the return shipping and the shipping cost of the new item.
If you’d like to request an exchange, please contact us first so we can check availability and let you know if it’s possible.
Because we do not keep an active stock of products, we do not accept returns.
However, if you are unhappy with your order due to a quality concern or an error on our part, please don’t hesitate to contact us—we’re happy to help make it right!
Please note: we cannot assist with returns or issues related to items purchased through third-party retailers or at in-person events, as those transactions fall outside of our online system.
Oh no! We strive to only produce high-quality products, but occasionally something might slip through the cracks or get damaged in shipping.
If there’s an issue with your order, please contact us and include clear photos to help us better understand the problem. All issues must be reported within 30 days of delivery so we can assist you in a timely manner.
We appreciate your patience as we work to make it right!
Please note: We do not cover products purchased through third-party retailers or sold at in-person events, as those transactions fall outside of our online system.
We definitely want to help with any order mistakes that may occur; however, all issues must be reported within 30 days of the delivery date. Unfortunately, we are not able to accept product claims outside of that timeframe.
Please check your items carefully when they arrive and reach out as soon as possible if anything is wrong. This allows us to resolve any problems quickly and efficiently.
Please note: We do not cover products purchased from third-party retailers or sold at in-person events, as those fall outside of our system.
We appreciate your understanding!
We are sorry to hear that! Unfortunately, we do not offer exchanges, replacements, or returns for items purchased through third-party sellers or retail locations that carry our products.
Because your purchase was made through another business, and each retailer has its own policies covering transactions, we do not have access to information regarding your transaction. Please reach out directly to the retailer where you made your purchase to discuss your options.
We’re so sorry to hear that! Unfortunately, we do not offer exchanges, replacements, or returns for items purchased at in-person events.
During events, we do not collect customer information beyond your encrypted credit card details (which are securely processed and not accessible to us). This means we have no way to locate or verify the transaction once the event is over.
We encourage all customers to inspect or try on merchandise before completing a purchase to ensure satisfaction. If you have any concerns while at the event, please let us know right away—we’re always happy to help on the spot!
POLICIES
RETURNS
Because our products are either made-to-order or from a very limited batch, we do not accept returns. If you have any questions, please reach out before you purchase so we can help make sure you are satisfied with the items you are considering.
However, if you are unhappy with your order due to a quality concern or an error on our part, please don’t hesitate to contact us—we’re happy to help make it right!
Please note: we cannot assist with returns or issues related to items purchased through third-party retailers or at in-person events, as those transactions fall outside of our online system.
EXCHANGES
Generally, we do not offer exchanges. Many of our items are made to order or part of limited stock, which makes exchanges difficult to guarantee.
That said, we can sometimes make one-time exceptions on a case-by-case basis. Items need to be in unworn and unwashed conditions and the customer is responsible for both the return shipping and the shipping cost of the new item.
If you’d like to request an exchange, please contact us first so we can check availability and let you know if it’s possible.
Please note: we cannot assist with exchanges related to items purchased through third-party retailers or at in-person events, as those transactions fall outside of our online system.
QUALITY CONCERNS
We want to make sure our customers are 100% satisfied with the product they receive. When creating Blissfully Bookish we vowed to only offer products of quality that we were personally satisfied with wearing and have maintained that policy since. However, sometimes small, isolated errors slip through the cracks, or something may be damaged in shipment.
All quality concerns must be brought to our attention within 30 days of receiving the product. As long as the product is within this time period (as determined by the “delivered date” via mail tracking) we will replace, reimburse you for the product, or provide a future discount. Depending on the issue and situation, we may ask you to return the merchandise.
Please direct all quality concerns to the contact us form, we will not handle order-specific customer service requests via social media channels. We request that during your initial contact, you provide us images of the concern and either your full name or order number as well so we can take care of it as quickly as possible.
Please note: we cannot assist with concerns related to items purchased through third-party retailers or at in-person events, as those transactions fall outside of our online system.
LOST PACKAGES
We are so sorry you have not received your product! We know how frustrating that is, and want to work with you to get it resolved.
**ITEM IS STILL IN TRANSIT**
If the product has not arrived in a reasonable amount of time and is showing ‘in transit’ via tracking: Packages lost via transit will be assessed for replacement if possible, or reimbursement if we no longer have suitable stock. However, depending on the situation we may ask for patience while we work with the post office on your behalf to find the lost package or while we file an insurance claim. For insurance claims, sometimes it is required by the service to ask the recipient to fill out an IP location-locked form certifying that they have not received the product. Once the search and/or insurance claim has been completed we can move forward with the appropriate action.
We ask that you bring any lost mail to our attention within 30 days of the mail date. Outside of that, we cannot work to replace or reimburse your lost package. Also keep in mind that USPS recycles tracking numbers and if this has happened and the tracking is no longer valid, we cannot reimburse or replace a lost item as we have no information on the package. This can occur anywhere from 30 days from the mail date and beyond.
**TRACKING SHOWS DELIVERED**
If the product is shown ‘delivered’ via tracking: Unfortunately, once the tracking is marked ‘delivered’ our hands are somewhat tied on how we can help, as USPS will not help the mailer after the package has reached this status. We see the most success in having the package recipient speak to USPS locally (either their individual mail carrier or the postmaster) and request they provide them the GPS coordinates of when the package was scanned ‘delivered’. If the package was correctly delivered, the recipient will need to pursue this mail theft with their local police department. If the package was incorrectly delivered, please ask USPS to generate a letter stating this (they have a template) and submit this letter to us for reimbursement or re-shipment, this must be done within 30 days of the delivery date.
Purchases Made From Retail Sellers or at In-Person Events
Purchases Made From Retail Sellers
We do not offer exchanges, replacements, or returns for items purchased through third-party sellers or retail locations that carry our products. Because your purchase was made through another business, and each retailer has its own policies covering transactions, we do not have access to information regarding your transaction. Please reach out directly to the retailer where you made your purchase to discuss your options.
Purchases Made at In-Person Events
We do not offer exchanges, replacements, or returns for items purchased at in-person events.
During events, we do not collect customer information beyond your encrypted credit card details (which are securely processed and not accessible to us). This means we have no way to locate or verify the transaction once the event is over.
We encourage all customers to inspect or try on merchandise before completing a purchase to ensure satisfaction. If you have any concerns while at the event, please let us know right away—we’re always happy to help on the spot!
CHARGEBACKS & FRAUD FILINGS
If a chargeback, PayPal claim, or fraud filing on a Blissfully Bookish purchase is initiated by a customer for any reason, Blissfully Bookish reserves the right to refuse service to that customer in the future. Unfortunately, many bad people use these tactics to scam businesses out of products and money and these actions severely harm small businesses and cause great financial stress to the point of forcing some to close permanently. Chargebacks and fraud filings come with their own $20-$30 non-refundable fee as well as causing the business to lose the order value, and the item itself, additionally, enough of these cause a payment provider to no longer work with a business.
Because of the implications of these actions, once these actions are taken, Blissfully Bookish will block a customer from ordering from both our website and Etsy based on a customer’s IP address, credit card info, and personal information. This ban will last indefinitely. Thank you for your understanding!
