You can find our turnaround times listed on each product page for easy access! Currently, we are operating on these turnaround times: 

• Made-to-order clothing: 1-2 weeks
• Limited edition products: 1-2 weeks
• Presale items & subscription products: please refer to the individual product pages for shipping time frames

Due to COVID-19, sometimes we run into production delays and manufacturing shortages that are out of our control. If we foresee a delay in any product fulfillment we will reach out to the individuals effected via email and provide alternative solutions. We sincerely appreciate everyone's flexibility and understanding! 

Maybe! Currently, we ship to US, Canada, Mexico, Australia & New Zealand via blissfullybookish.com.  

Unfortunately, due to recent tax changes we are not set up to collect and remit taxes in the UK & EU. All UK & EU orders need to be placed via our Etsy located at: blissfullybookish.etsy.com. If you don't see a product you'd like available on Etsy, please drop up an email and we will get it added for you ASAP.  Through ordering on Etsy, VAT will be collected and remitted at point of sale and you should not owe any additional VAT upon acceptance of the package. 

We are sorry for any inconvenience if we aren't able to accommodate shipping to your country.

Our business has multiple shipping locations, but we are based out of the US. 

Subscriptions and Limited Edition Items: Ship from Florida

Made-to-Order Clothing: We partner with a printer partner to produce and ship directly to our customers. Because of this items may come from different locations. Most of the time they ship from a location in the US. However, our printer partner has recently opened branches in the EU, Australia, and Canada. Currently, not all items are offered at all locations, but if you are international, we will try to utilize one of the international printing locations to help cut down on shipping time and taxes and fees. 

With the proper car shirts can last for many years! Just please keep in mind that the original manufacturer's care instructions don't take into consideration the printing process. Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. We recommend caring for embroidered clothing in the same way.

We recommend hang drying or laying items flat to dry. IF you must use a dryer, please dry inside out on the lowest setting. For embroidered shirts, we do not recommend drying them in the dryer. Even the lowest setting may cause a little shrinkage in the shirt causing the embroidery to bunch. If this happens you can turn the shirt inside out and iron against the back of the shirt or use steam to help even out the area and mitigate the effects of the dryer.

We're happy to answer sizing questions and sizing can vary depending on the product! However, we always recommend reviewing the sizing chart found on the product listing page in the product images. Measurements will be far more accurate than a guess from a stranger. 

To select the appropriate size, we recommend you measure yourself at your bust/chest for width and from the top of your shoulders to your hips for length. Alternatively, you are able to measure a piece of clothing that fits you well, and compare it to the garment measurements on the size chart of each product. 

If you are still unsure, fill out our contact form, or email us at hello@blissfullybookish.com. 

Our shirts designs are printed directly to the shirts in a process known as DTG (direct-to-garment) printing. We find that direct garment printing is the longest lasting printing process that allows for the most colors. You don't have to worry about the design cracking or peeling with wear or washing like vinyl based products. 

For some of our limited edition products, we do utilize screen printing to be able to add in effects like glitter, puff or metallic ink. However, you will never find vinyl on any of our clothing products.

Sometimes we are able to accommodate a faster arrival time depending on the situation. Most of our products are made to order, so a lot of our time we can't adjust the time. Also, due to COVID-19 the mail system is unreliable, and we are seeing random delays in shipments without rhyme or reason. Because of this, we are unable to guarantee any delivery date, but always try to provide the most accurate estimate with the information we have.

Please understand that our product processing time listed on our product pages does NOT include shipping time which is additional time. We recommend if you need an item by a specific day you reach out to us via the contact us page or by emailing hello@blissfullybookish.com PRIOR to submitting your order. We will be able to confirm whether the timeframe is doable or not. Submitting an order and putting a 'due' date in the order note section does not guarantee arrival, and may result in your order being canceled.  

Absolutely! All of our pre-made designs come on a unisex tee, but we do offer a "Style Upgrades" collection with additional colors and style options. Choosing a new style may increase the price of the item, this is due to the additional wholesale cost associated with many of the additional shirt options. 

If you would like to proceed with a different color/style - please purchase the appropriate "Style Upgrade" and place your design selection in the order notes. DO NOT PURCHASE THE DESIGN LISTING FEATURING THE UNISEX SHIRT. We do not want to inadvertently miss your customization request in the note section of the regular listing! 

Please understand that our designs are made with the shirt color in mind, so it may take some design changes to make it work on your requested color. We do not upcharge these customizations, but please check your email in case we need to contact you about your custom requests.

Our patches have an iron-on backing applied to the patch. You can find step-by-step instructions on how to apply them here or on the back of the card included with each patch. 

Alternatively, for extra security, you can sew on your patch to your item. 

Subscription renewal times depend on the product you are subscribed to. All of our subscriptions are 'pre-orders' and your product will be shipping later than our normal processing times.

Bookish Charms

Bookish Charm subscriptions renew on the 14th of every month. The charms will ship within or before the 2nd week of the following month. For example, you will be charged for October's charm set on September 14th. October's charms will ship the 2nd week of October.

Bookish Patches

Bookish Patch subscriptions renew on the 28th of every month. The patches will ship within or before the 4th week of the following month. For example, you will be charged for October's patch set on September 28th. October's patchesvwill ship the 4th week of October.

Future subscriptions can be canceled any time by logging into your account and visiting the account page found in the upper right corner of our website. Once you log into your account, click "Manage Subscription".  Canceling from your account will not refund or stop orders that have already been renewed/processed but will stop them from being processed in the future. You can continue your subscription at any time from the same screen. 

If you do not have an account, please email us and we will send you an account invite for future subscription management! 

We unfortunately are not able to refund or cancel a subscription once your order has been processed as we immediately start production on the items with our manufacturers. 

Please follow the following instructions to update your credit card information. If you run into any issues, please reach out to us via email!

• Log into your Blissfully Bookish account
• Go to your account page and click "manage subscriptions" 
• Select "payment methods" 
• Click "edit" for the subscription/card you want to change
• Click "send update email" 
• Follow the instructions you receive via email - please allow up to 10 minutes for delivery and check your spam. 

You can do this from your account page by logging in and clicking "subscription management". Updating your address on your initial account page does NOT change subscription orders. We ask that you delete old addresses so there won't be any confusion in the future. If the order has already processed and you've been charged for an upcoming shipment, you will need to also email us to update that order's address. 

If you do not have an account, please email us and we will send you an account invite for future subscription management! 

Unfortunately, if you've received a shipping notice email, the order has likely already shipped and we can't update the address. Blissfully Bookish is not responsible for any lost packages due to incorrect or old addresses and will not refund or issue a replacement. If the package is returned to us, we will contact the customer and it can be re-sent at the customer's expense. 

Once an order is processed and you are charged for the item, you must email us with any address changes. Changing the address in your account under "subscription management" changes it for future, unprocessed orders, but unfortunately does not change it for the one you've already been charged for. 

As long as the shipping label has not been printed, we can update your address. Once you receive a shipping notification email however, we cannot guarantee that we can update the address because most of the time an order ships the same day but we will try our best! 

Please contact us or email us at hello@blissfullybookish.com ASAP with the correct address. If your order hasn't shipped, we will be able to change it. In the event it has already shipped, Blissfully Bookish is not responsible for extra shipping costs or product replacement costs, we are only able to ship to the exact address you provide us. 

If the package is returned to us, we will reach out to get a corrected address and will ship to the new address at the cost of the customer. Any unclaimed returns will be absorbed back into the stock 30 days after being returned and will not be eligible for reshipment or refund. 

We are sorry to hear you have to pay a fee to customs for import. This is very common when buying out of your country. We are legally required to be completely honest in our customs forms for international order and cannot label them as a gift, less value etc. 

We are not responsible for any fees associated with customs or import. There is also no way for us to collect these fees and remit on your behalf. We unfortunately have no way of knowing if you will have to pay them or what they will be as it varies so much with each order. By purchasing one of our items, the buyer resumes responsibility of paying all applicable fees and taxes. 

Absolutely, please provide us your name and order number and we will look into what went wrong. While we send you a shipping confirmation when we send them out, sometimes things happen in transit. We are happy to help! 

We ask that you bring any lost mail to our attention within 90 days of the mail date. Outside of that, we cannot work to replace or reimburse your lost package. Also keep in mind that USPS recycles tracking numbers and if this has happened and the tracking is no longer valid, we cannot reimburse or replace a lost item as we have no information on the package. This can occur anywhere from 30 days from the mail date and beyond.

Oh no! We are sorry this has happened. We unfortunately only have the information provided to us by the tracking. We recommend before writing us, to reach out to to your local postmaster and/or your mail delivery person as they will be able to provide you with the GPS coordinates of delivery. With the GPS coordinates we can file a claim with USPS for reimbursement if it was mis-delivered and may lead to the recovery of the package. We will need a letter from USPS stating what happened to move forward. 

Unfortunately, if the package was removed from your property, this is a mail theft issue and we recommend filing a police report. We are unable to replace stolen merchandise.

Unfortunately, we do not keep an ongoing stock of most products, so we do not offer exchanges. Likewise, for the safety of our staff and customers due to the ongoing COVID-19 situation, we are not able to accept returned merchandise back into our stock. 

Because we do not keep an active stock of products, we do not accept returns. However, if you are unhappy with our order due to an error or quality concern please contact us and we will be happy to help. 

Due to the current COVID-19 situation and for the safety of our staff and customers, we are unable to accept any returned merchandise.

We want to make sure our customers are 100% satisfied with the product they receive. When creating Blissfully Bookish we vowed to only offer products of quality that we were personally satisfied with wearing and have maintained that policy since. However, sometimes small, isolated errors slip through the cracks, or something may be damaged in shipment. 

All quality concerns must be brought to our attention within 30 days of receiving the product. As long as the product is within this time period (as determined by the "delivered date" via mail tracking) we will replace, reimburse you for the product, or provide a future discount. Depending on the issue and situation, we may ask you to return the merchandise. 

Please direct all quality concerns to our email or submit via the contact us form, we will not handle order-specific customer service requests via social media channels. We request that during your initial contact you provide us images of the concern and either your full name or order number as well so we can take care of it as quickly as possible. 

We are so sorry you have not received your product! We know how frustrating that is, and want to work with you to get it resolved. 

**ITEM IS STILL IN TRANSIT**

If the product has not arrived in a reasonable amount of time and is showing 'in transit' via tracking: Packages lost via transit will be assessed for replacement if possible, or reimbursement if we no longer have suitable stock. However, depending on the situation we may ask for patience while we work with the post office on your behalf to find the lost package or while we file an insurance claim. For insurance claims, sometimes it is required by the service to ask the recipient to fill out an IP location-locked form certifying that they have not received the product. Once the search and/or insurance claim has been complete we can move forward with the appropriate action. 

Because of COVID-19, the postal system is overwhelmed and packages are taking longer to be delivered than ever before both domestically and internationally, we sincerely appreciate your patience with these extended timeframes. 

We ask that you bring any lost mail to our attention within 90 days of the mail date. Outside of that, we cannot work to replace or reimburse your lost package. Also keep in mind that USPS recycles tracking numbers and if this has happened and the tracking is no longer valid, we cannot reimburse or replace a lost item as we have no information on the package. This can occur anywhere from 30 days from the mail date and beyond.

**TRACKING SHOWS DELIVERED**

If the product is shown 'delivered' via tracking: Unfortunately, once the tracking is marked 'delivered' our hands are somewhat tied on how we can help, as USPS will not help the mailer after the package has reached this status. We see the most success in having the package recipient speak to USPS locally (either their individual mail carrier or the postmaster) and request they provide them the GPS coordinates of when the package was scanned delivered. If the package was correctly delivered, the recipient will need to pursue this mail theft with their local police department. If the package was incorrectly delivered, please ask USPS to generate a letter stating this (they have a template) and submit this letter to us for reimbursement or re-shipment.

If a chargeback, PayPal claim, or fraud filing on a Blissfully Bookish purchase is initiated by a customer for any reason, Blissfully Bookish reserves the right to refuse service to that customer in the future. Unfortunately, many bad people use these tactics to scam businesses out of product and money and these actions severely harm small businesses and causes great financial stress to the point of forcing some to close permanently. Chargebacks and fraud filings come with their own $20-30 fee as well as causing the business to lose the order value, the item itself, and enough of these causes a payment provider to no longer work with a business. 

Because of the implications of these actions, once these actions are taken, Blissfully Bookish will block a customer from ordering from both our website and Etsy based on a customer's IP address, CC info, and personal information. This ban will last indefinitely. Thank you for your understanding!