Frequently Asked Questions

BEFORE ORDERING

What's your current turnaround time for orders?

Do you ship to my country?

Can you combine multiple orders to save on shipping?

Where do your items ship from?

SHIRTS & CLOTHING

I'm not sure which size I need. Can you help?

Are your shirts vinyl or screen printed?

I just received my shirt and it smells like vinegar... Why is that?

I need the shirt sooner than the processing time, is that possible?

Can you do a certain design on another type of shirt?

SUBSCRIPTIONS

When do I get charged for my subscription?

How do I cancel my subscription?

I need to update my address or billing information for future subscriptions - how do I do that?

I updated my shipping address in my account but an order was sent to my old address, why is that?

CUSTOM ORDERS, COLLABS, & WHOLESALE

I have a custom design in mind, can you help?

I'm hosting a giveaway and would like to include your products, do you do collaborations?

I'd like to feature your products in an upcoming subscription box, do you offer wholesale pricing?

I am an author or business owner and would like you to create a design for me, is that possible?

ORDER INQUIRIES

Can you apply a discount to my past order?

Help! I put the wrong shipping address! What do I do?!

I'm in a foreign country and I owe import taxes and fees - can you pay them?

Can I cancel my order?

I haven't received my order, can you help?

My product says delivered but I didn't receive it - help!

Can I exchange a product for a different one or another size?

Can I return a product for a refund?

There's a problem with my order, what do I do?

I have an issue with my order - but it's been a long time since I ordered can you help?

Policies

Order Cancelations

Cancelations

Returns

Returns

Exchanges

Merchandise Exchanges

Quality Concerns

Quality Issues or Concerns

Lost Packages

Lost or Stolen Packages

Chargebacks & Fraud Filings

Credit Card Chargebacks, Paypal Claims, and Fraud Filing